Engineered for Fairness, Built for Riders. Your satisfaction is as crucial as a perfectly torqued bolt.

Shipping Policy: Getting Your Gear to the Garage

We know you’re eager to get your hands on that new Air Cleaner, set of Crash Bars, or latest Audio system. We process orders with the same speed and precision you’d expect from a professional pit crew.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Shipping Methods & Delivery Times

We ship globally (excluding select remote regions and parts of Asia). Please see your cart for final availability.

  • Standard Shipping (DHL / FedEx): $12.95. Your order will be delivered within 10-15 business days after shipment.
  • Free Shipping (EMS): Free on orders over $50. Your order will be delivered within 15-25 business days after shipment.

Delivery times are estimates and may vary based on destination, customs processing, and carrier schedules. You will receive a tracking number once your order ships.

📦 Pro Rider Tip: For time-sensitive projects like a Drive & Transmission overhaul or a Dual Sport trip prep, we highly recommend choosing Standard Shipping for faster, more trackable delivery.

Returns & Exchanges: Our Straightforward Promise

From Air & Fuel components to Bike Protection gear, we stand behind every part we sell. Our policy is as straightforward, reliable, and rider-focused as our products.

The Rev Zilla Returns Promise

We offer a 15-day return or exchange window from the date you receive your order.

⚠️ Important Rider Notes:

  • Condition is Key: Items must be returned in new, unused condition, in the original packaging with all tags, manuals, and accessories included. Think of it like returning a Dash & Gauge—it should be ready to install on another bike.
  • Initiate First: You must contact us for a Return Merchandise Authorization (RMA) number before sending anything back. Unauthorized returns may be refused.

Step-by-Step Return/Exchange Process

Follow this checklist—it’s simpler than adjusting a Clutch.

  1. Step 1: Initiate Your Request (Within 15 Days)
    Email our crew at [email protected] with the subject: “Return/Exchange Request: [Your Order Number]”.
    Include your order number, details of the item(s), reason, and desired action (refund/exchange).
  2. Step 2: Receive Your RMA & Instructions
    We’ll respond within 24-48 hours with your RMA number and detailed return shipping instructions. This number must be on the outside of your return package.
  3. Step 3: Pack & Ship
    Securely pack the item(s) in the original box with all contents. Include a copy of your packing slip.
    Ship to:
    Rev Zilla Shop Returns
    RMA #: [Your Number Here] 2224 Woodland Drive
    Chicago, IL 60607 USA

    Note: Return shipping costs are the customer’s responsibility, unless the return is due to our error (wrong item, defective part). We recommend using a trackable service (DHL, FedEx, EMS).

  4. Step 4: Inspection & Resolution
    Once we receive and inspect your return (typically within 3-5 business days), we’ll process your resolution.
    • Refunds: Issued to your original payment method.
    • Exchanges: The replacement item ships immediately.
    • Store Credit: Issued instantly via email as a digital gift card.

Refund Timing & Methods

We process refunds with the same precision we apply to selecting Camshafts.

  • Credit/Debit Card (Visa, MasterCard, JCB) & PayPal: Refunds are initiated immediately upon approval. Please allow 5-10 business days for the funds to appear in your account, depending on your financial institution.

The refund will be for the purchase price of the item(s), minus any original shipping charges (unless the return is our fault).

Items That Cannot Be Returned

Just as you wouldn’t return a used Chain, some items are final sale for safety, hygiene, or customization reasons. Based on our product lineup, the following cannot be returned unless they arrive defective or damaged:

  • Opened Cleaning Supplies & Chemicals: For safety reasons once sealed packaging is opened.
  • Opened or Installed Air Cleaners & Filters: Due to contamination concerns (e.g., Air Cleaners).
  • Electronics & Audio Items (if opened): Such as Audio & Speakers or Dash & Gauges with broken manufacturer seals.
  • Personalized or Custom-Ordered Items: Including special-order Body, Fairing & Fender parts cut or painted to specific dimensions.
  • Digital Products: Such as Books & DVDs with accessed download codes.
  • Intimate Safety Gear: Items like certain helmet liners or communication system ear buds for hygiene reasons.

🔧 Got a Defective Item? If you receive a defective item from any category, contact us immediately at [email protected]. We’ll make it right with a replacement or repair.

Damaged or Incorrect Items?

If your Crash Bars arrived bent or you received Batteries & Electrical parts instead of Camping gear, we apologize. That’s on us.

  • Do not install or use the item.
  • Take clear photos of the damage/wrong item and the packaging.
  • Email us within 48 hours of delivery at [email protected] with your order number, photos, and description.

We’ll cover all return shipping costs and rush you the correct or replacement item immediately.

Questions? We’re in the Garage.

Our crew handles queries with the same focus as a Drive & Transmission overhaul. Reach out:

Email: [email protected]

Address: Rev Zilla Shop, 2224 Woodland Drive, Chicago, US 60607

For Returns: Please include your Order Number and RMA # in all correspondence.

This Shipping & Returns Policy is engineered for clarity, fairness, and the confidence of the global riding community.