🏍️ A Note from Our Garage: At Rev Zilla Shop, we stand behind our gear with the same confidence we have in our own rides. We get it—sometimes a part isn’t the right fit, or life throws a curveball. Our returns and exchanges policy is designed to be as straightforward, reliable, and rider-focused as our Brakes and Crash Bars. No hidden clauses, no runaround. Just a clear path to making things right.

The Rev Zilla Returns Promise

We offer a 15-day return or exchange window from the date you receive your order. Whether you’re a Performance Enthusiast fine-tuning your Air & Fuel system or a Global Adventurer kitting out for a trip, we’ve got you covered.

⚠️ Important Rider Notes:
  • Condition is Key: Items must be returned in new, unused, and original packaging with all tags, manuals, and accessories. Think of it like returning a Dash & Gauge—it should be ready to install on another bike.
  • Safety & Hygiene First: For the safety of our entire riding community, certain items cannot be returned if opened or used (see section below).
  • Initiate First: Please contact us to get a Return Merchandise Authorization (RMA) number before sending anything back. Unauthorized returns may be refused.

Step-by-Step Return/Exchange Process

Follow this checklist—it’s simpler than adjusting a Clutch.

Step 1: Initiate Your Request (Within 15 Days of Delivery)

Email our crew at [email protected] with the subject line “Return/Exchange Request: [Your Order Number]”.

Use the template below to ensure we get all the details we need to help you fast.

To: [email protected] Subject: Return/Exchange Request: #[Insert Your Order Number Here] Hey Rev Zilla Crew, I’d like to request a return/exchange for my order. – Order Number: #[Insert Here] – Name: [Your Full Name] – Product(s) for Return/Exchange: [e.g., K&N Air Cleaner, Size M Riding Jacket] – Reason for Return/Exchange: [e.g., Incorrect Size / Part Not Compatible / Changed Mind] – Desired Action: [Refund / Exchange for (Specific Product & Size/Part Number)] – Preferred Resolution: [Refund to original payment method / Store Credit] I confirm the item(s) are unused, in original packaging, with all tags and accessories. Thanks, [Your Name]

Step 2: Receive Your RMA & Instructions

We’ll respond within 24-48 hours (rider-fast) with your RMA number and detailed return shipping instructions. This number must be clearly marked on the outside of your return package.

Step 3: Pack & Ship

Securely pack the item(s) in the original box, if possible. Include a copy of your packing slip or order confirmation. Affix the provided return shipping label (if applicable) or ship to our hub:

Rev Zilla Shop Returns
RMA #: [Your Number Here] 2224 Woodland Drive
Chicago, IL 60607
USA

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item shipped, defective part). We recommend using a trackable service (like DHL, FedEx, or EMS).

Step 4: Inspection & Resolution

Once we receive and inspect your return (typically within 3-5 business days of arrival), we’ll process your resolution.

  • Refunds: Issued to your original payment method (Visa, MasterCard, JCB, PayPal). See timing below.
  • Exchanges: We’ll ship the replacement item immediately via your chosen shipping method.
  • Store Credit: Issued instantly via email as a digital gift card.

Refund Timing & Methods

We process refunds with the same precision we apply to selecting Camshafts.

  • Credit/Debit Card (Visa, MasterCard, JCB) & PayPal: Once approved, refunds are initiated immediately. Please allow 5-10 business days for the funds to appear in your account, depending on your financial institution’s processing time.
  • The refund will be for the purchase price of the item(s), minus any original shipping charges (unless the return is our fault).

Items That Cannot Be Returned

Just as you wouldn’t return a used Chain, some items are final sale for safety and hygiene reasons. Based on our product lineup, the following cannot be returned unless they arrive defective or damaged:

  • Opened Cleaning Supplies & Chemicals: For safety reasons, once sealed packaging is opened, these cannot be resold.
  • Opened or Installed Air Cleaners & Filters: Due to contamination concerns once removed from packaging or installed.
  • Electronics & Audio Items (if opened): Such as Audio & Speakers or Dash & Gauges with broken manufacturer seals.
  • Personalized or Custom-Ordered Items: Including special-order Body, Fairing & Fender parts cut or painted to specific dimensions.
  • Digital Products: Such as Books & DVDs with accessed download codes.
  • Intimate Safety Gear: Items like certain helmet liners or communication system ear buds for hygiene reasons.

If you receive a defective item from these categories, contact us immediately at [email protected]—we’ll make it right with a replacement or repair.

Damaged or Incorrect Items?

If your Crash Bars arrived bent or you received Batteries & Electrical parts instead of Camping gear, we apologize. That’s on us.

  1. Do not install or use the item.
  2. Take photos of the damage/wrong item and the packaging.
  3. Email us within 48 hours of delivery at [email protected] with your order number, photos, and description.

We’ll cover all return shipping costs and rush you the correct or replacement item immediately.

Questions? We’re in the Garage.

Our crew handles return queries with the same focus as a Drive & Transmission overhaul. Reach out:

Email: [email protected]
Address: Rev Zilla Shop, 2224 Woodland Drive, Chicago, US 60607
For Returns: Please include your Order Number and RMA # (if you have one) in all correspondence.

Email Our Support Crew

This Returns & Exchanges Policy is engineered for clarity, fairness, and the confidence of the global riding community.